Skip to main contentAI agents answering in Arabic and English, 24/7 across the UAE
An AI automation company in Dubai for calls and WhatsApp
We are an AI automation company in Dubai: a Business Bay team that sets up and manages AI receptionists and WhatsApp agents for UAE businesses, so every enquiry gets a fast and accurate reply.
- Experience
- 2+ years building AI agents
- Channels
- Phone calls and WhatsApp
- Languages
- Arabic and English
- Coverage
- Businesses across the UAE
Why we started
Dubai businesses spend a lot to make the phone ring, through portals, Google ads and social campaigns. Too often the enquiry then waits: a call rings out after 6 pm or a WhatsApp chat sits until the next morning.
Most AI tools were not built for this market. They struggle with callers who mix Arabic and English and ignore local details like Friday timings and TDRA rules. We set up a local team to close that gap. Read more about what an AI agency in the UAE does.
Four simple principles
The same approach for a single salon or a multi-branch clinic group.
Start small
We fix the biggest leak first, such as after-hours calls or slow portal replies, before adding anything else.
Test with real questions
Agents are checked against your customers' actual questions in Arabic and English before launch.
Measure outcomes
We report answered calls, bookings and follow-ups, not vanity numbers.
Keep people in charge
Complaints, sensitive topics and big deals always go to your staff.
What we do as an AI automation company in Dubai
DubaiBox AI designs, launches and runs AI agents for the two channels Dubai customers use most: the phone and WhatsApp. Every agent works in Arabic and English, follows the call rules you approve and hands complex or sensitive conversations to your staff.
- AI receptionist that answers every inbound call, 24/7.
- AI appointment setter that calls new leads and books them into your calendar.
- Outbound AI calling for lead callbacks and follow-ups within UAE rules.
- WhatsApp automation and an AI chatbot for WhatsApp that reply in seconds.
- WhatsApp Business API setup and CRM integration so every enquiry is on record.
Most clients start with one channel, usually after-hours calls or slow WhatsApp replies, and go live on their existing number within two to three weeks. We then connect the agent to the CRM and calendar they already use and report on answered calls, bookings and follow-ups.
Because our team is based in Business Bay, every build is planned around local details: Friday and Eid timings, TDRA calling rules, Meta's WhatsApp policies and UAE data protection law. That local focus is what makes us an AI automation company in Dubai rather than a generic software vendor.
How our AI automation company in Dubai works with clients
Every project follows the same four steps, whether you run one salon or a multi-branch clinic group. The aim is to show results on real enquiries before you commit to anything bigger.
- Find the biggest leak. We start with a short call about where enquiries slip away today: calls after 6 pm, WhatsApp chats nobody follows up, or portal leads that wait until tomorrow.
- Build and test. We configure the call flow, voice and knowledge around how your best staff handle customers, then test the agent against your customers' real questions in Arabic and English. We also write the hand-off rules, so complaints, sensitive topics and big deals always reach a person on your team.
- Pilot on your own number. The agent goes live on your existing line or WhatsApp number so you can listen to real calls and read real chats before you decide to scale.
- Connect and grow. We link the agent to the tools you already use, such as HubSpot, Zoho, Salesforce, Bitrix24, Pipedrive or PropSpace, and add new channels only once the first one is working well for your team.
Most of our clients are businesses that live on enquiries: real estate brokerages handling portal leads, clinics and salons that run on appointments, and home service companies that take bookings by phone. For each of them, a missed call or a slow reply is a lost customer, so our AI agents are measured on answered calls and booked appointments rather than on the number of features they have.
Compliance is part of the build, not an afterthought. Outbound calls are screened against the DNCR list and kept within permitted calling hours, WhatsApp messaging follows Meta's policies, and customer data is handled in line with UAE data protection law. When you want to go deeper on any of this, our AI automation blog covers costs, setup and compliance in plain language.
Businesses that run on enquiries
From owner-run shops to multi-branch groups. See all six options on our services page.
We design, configure and manage each agent on top of established platforms, including Meta's WhatsApp Business Platform, licensed UAE telephony and leading speech and language models. Our work is making them fit your business through scripts, integrations, testing and tuning.
Our office is in Business Bay and most clients are in Dubai, but we support businesses across the UAE, including Abu Dhabi and Sharjah.
You do. Your WhatsApp Business account, phone numbers and conversation data stay registered to your company.
We monitor the agent, update answers when your prices or services change and send a short monthly summary of results.
Let's talk about your enquiries
Visit us in Business Bay or join a 20-minute call to see a working agent.
